Insurance
We are not in-network with any insurance companies. Some flex plans, health savings accounts, and insurance policies will cover visits with us as out-of-network providers. We can provide a superbill, including necessary codes and information for those who wish to submit for having seen an out-of-network provider. Coverage varies depending on your individual plan. Our patients choose to pay out-of-pocket for the care and services we provide.
If you are relying on whether insurance may reimburse for our services, please call your insurance company to see if you have naturopathic coverage and out-of-network benefits. Know if your deductible has been met and what the preferred lab company is if we order testing. We recommend you become familiar with your benefits before your visit. You are responsible for all costs.
We ask that patients pay at the time of service. We accept most credit cards, but do not accept checks.
New Patients
All New Patients have a Comprehensive Holistic Health Evaluation.
Dr. Matthew Burnett: $400/90 minutes – Children 12 & Under: $330
Dr. Rachel Burnett: $550/90-120 minutes
Return Patients
All Return Patients have either an in-office visit, telehealth visit, or a phone consultation that is generally 45 minutes or less. Please note that insurance does not reimburse for phone consultations.
Dr. Matthew’s return visits are billed $85/15 min block.
Dr. Rachel’s return visits are included in the membership (see below). The visit time used will be counted toward your allotted 2 hours per year. Time that exceeds 2 hours per year is billed $90/15 min block.
Chart Review and Convenience Care Plan Service: This is offered as a convenience to patients for whom a full visit may not be necessary. It covers the doctor’s time to address a concern outside of a scheduled visit (e.g. changing a prescription or making a recommendation based on interpretation of labs, responding to emails or letters, addressing walk-in inquiries). This also applies to all insurance-related requests such as coded superbills for labs (those for visits are provided at no cost), letters of medical necessity, referrals, prior authorizations, etc. $45/5 minute block (Fee is waived for all members.)
A $150 deposit is required when you make your first appointment with Dr. Matthew Burnett. This deposit will be applied to your visit and is non-refundable in the event you cancel or reschedule less than 2 business days before your scheduled appointment or do not appear for your appointment.
Payment in full is required when you make your first appointment with Dr. Rachel Burnett. If you choose to cancel or reschedule within 2 business days of your scheduled appointment, you will receive a refund less a $150 non-refundable service fee.
It is important to us that you are clear on our Cancellation/Re-scheduling and No-Show Policy. We do not overbook or double book our doctors and their time is reserved exclusively for you. In order to accommodate other patients, we appreciate ample notification for rescheduling and cancellations. Return patients are charged a fee of $60 for either a less than 24 business hour cancellation or not appearing for an appointment.
Dr. Rachel’s ‘Hormones & Beyond’ Membership
After your initial visit with Dr. Rachel, you will need to sign up for a membership to continue care with her. The membership is billed $375 quarterly or $1,500 annually. New members have a total of two hours of visits available to them in the year included in the membership that can be broken up into 15 minute segments to suit patient wishes (i.e. either in-clinic, telehealth, or phone appointment). One visit occurs in the first quarter. After the first year of membership, members have a one hour comprehensive annual visit with physical exam and an additional one hour’s worth of visits that may be broken into 15 minute segments to suit patient wishes. Time applied toward the two hours of visits is always calculated in 15 minute blocks, and is not calculated as accumulated minutes. Visit time that exceeds two hours per Year Term will be billed $90/15 minute block. The membership also includes acupuncture visits and other services and discounts. See Membership for more details.
Dr. Rachel’s BHRT ‘Fast Pass’ Membership
